Cupcakes by Simone - FAQ
Cupcakes by Simone -          Deliciously bespoke, homemade cupcakes
 
 
 
 
 
 
 
 
 
How much notice do I have to give for an order?
For particuarly large orders such as Weddings & Christenings at least 2 months notice is required, so that we can meet and discuss requirements. For all other orders please try and give at least 1 weeks notice as when creating/making decorations I have to allow for drying time. If however the order is urgent please do contact me and I will try my best to fulfill your needs!
 
How do I pay for my order?
I don’t take credit cards at the moment.  I do however accept cash or cheque.  Payment can be made at the time of order, on the day of collection or any time in between.  A 25% deposit is required for larger orders such as weddings and christenings, with the remainder to be paid 2 weeks before the event date.
 
Do you deliver?
My cupcakes are too delicate to trust to a courier, but yes, I can deliver to the local area. I work out the costs depending on specific areas and quantities ordered.
 
How long do the cakes last for?
I always like my cupcakes to be eaten at their best, so on the day or the day after is perfect.  I don’t use preservatives, so after two days the cupcake can start to lose its moisture.  However, I have regular customers who report that the cupcakes are absolutely fine four to five days later.  It’s up to you!
 
How should the cakes be stored prior to being eaten?
It’s tempting, but please don’t store the cupcakes in the fridge!  The cold air will dry the cakes out and change their texture completely.
I supply my cakes in confectioner's boxes, so these are the best place for them to stay.  You can also transfer the cupcakes to an airtight container however please be aware that this can often soften decorations.
 
Do you make everything yourself?
Yes, I am often up with the birds each morning, baking everything fresh for the orders for that day. I also handmake most of my decorations days in advance as these need drying time.
I try and use the best ingrdients I can find including free range eggs.
 
 
 
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